Frequently Asked Questions (FAQs)
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
We’ve kept it simple so you can find what you need fast. If you don’t see your answer here, just reach out to us, we’re happy to help.
What do you sell?
We specialize in high-quality jewelry designed for everyday elegance, including bracelets, necklaces, rings, and earrings crafted in gold and silver finishes using sterling silver, 18k gold plating.
Each piece is thoughtfully created to balance timeless design, comfort, and durability, making it perfect for daily wear or special occasions.
Are your products hypoallergenic?
Yes. All our jewelry is nickel-free and hypoallergenic, making it safe for most skin types.
How do I find my bracelet or ring size?
Please refer to our Size Guide available on the product pages. It includes easy measurement tips to help you find your perfect fit.
How should I care for my jewelry?
To maintain shine and longevity:
- Keep your jewelry dry and store it in a soft pouch or box.
- Avoid exposure to water, perfume, and lotions.
- Gently wipe with a soft, lint-free cloth after each wear.
Do you offer free shipping?
We offer free shipping exclusively for customers within the United States. For comprehensive information on shipping times and methods, please consult our Shipping Policy.
How can I contact customer support?
For assistance, contact us via email at contact@paldiario.com or phone at +33 7 56 75 72 77. You can also visit our Contact Us page. We’re here to help!
What is your return policy
You may return your order within 30 days of delivery, provided the items are unused and in their original packaging. For full details, please see our Return & Refund Policy.